Shipping policy

 

We want to ensure that your shopping experience is a positive one, and we appreciate your interest in ordering our products. Please read our preorder policy and shipping policy carefully before making your purchase.

Preorder Policy:

  • Payment for preorders is processed at the time of checkout, and payment confirms your order and secures your place in line for the product.
  • Products available for preorder are still in production and not yet ready to ship.
  • We will notify you when your product is ready to ship and provide you with tracking information once your order has been shipped.
  • You may cancel your preorder at any time before the product has shipped.
  • Once your preorder has been shipped, we cannot cancel your order, but you may return the product for a refund according to our return policy.
  • We reserve the right to cancel any preorder and refund the full amount paid if, for any reason, we are unable to fulfill the order.

Shipping Policy:

  • Orders are processed within 1-2 business days of being placed.
  • We may offer different shipping options to choose from, depending on your location and the size/weight of your order.
  • Delivery times may vary depending on the shipping option selected and your location.
  • Standard shipping usually takes 3-5 business days, while expedited shipping takes 1-3 business days.
  • Shipping rates vary based on the shipping option selected and your location.
  • We offer free shipping on orders over a certain amount, which may vary depending on promotions and discounts.
  • Once your order has been shipped, we will send you a tracking number via email so that you can track your package.

Delivery and Package Loss Responsibility
It is the customer's responsibility to verify and provide an accurate shipping address. LUST IN NOIR cannot be held responsible for errors in the address provided by the customer. If you encounter a situation where a package is undelivered or lost, please reach out to the courier's customer service. Deliveries are beyond our control and we are not responsible for any loss.

If you have any questions or concerns about our preorder policy or shipping policy, please do not hesitate to contact us at info@lustinnoir.com.